Assignment Task

About this document

This document includes the following parts:

• Part 1: Instructions for completing and submitting this assignment
• Part 2: Role play 1 & 2 
• Part 3: Role play 3 
• Part 4: Role play 4 
• Part 5: Role play 5 & 6 

How to use the study plan

We recommend that you use the study plan for this subject to help you manage your time to complete the oral assignment within your enrolment period.

You will need to start preparing for your oral assignment a few weeks before the written and oral assignments is due.

Part 1: Instructions for completing and submitting this oral assignment

Completing the oral assignment

For this oral assignment, you are required to complete the following tasks:

Part 2: Case study 1 (available in your subject room)

• Role play 1. To be completed by audio recording with a volunteer.
  Your assessor will complete the checklist.
• Role play 2. To be completed by audio recording with a volunteer.
  Your assessor will complete the checklist.

Part 3: No case study applicable

• Role play 3. To be completed by audio recording with a volunteer.
  Your assessor will complete the checklist.

Part 4: Case Study 3 (available in your subject room)

• Role play 4. To be completed by audio recording with a volunteer.
  Your assessor will complete the checklist.

Part 5: No case study applicable

• Role play 5. To be completed by audio recording with a volunteer.
  Your assessor will complete the checklist.
• Role play 6. To be completed by audio recording with a volunteer.
  Your assessor will complete the checklist.

Part 2: Case Study 1 — Jennifer and Philip Brown  

In this Part, you will participate in two role plays for a maximum time of 20 minutes. The role plays will be conducted by audio recording. You will need a volunteer to assist you in the role plays.

For your volunteer, you need to select an appropriate person who can participate in the volunteer role criteria below. The volunteer needs to understand that this is part of your assessment.

You will be assessed on the criteria listed below the task under assessor feedback. To demonstrate to your assessor that you meet the criteria, it is important that the interaction you undertake in your role play is realistic. So, while it’s recommended that you prepare in advance and follow the guidance provided in the role-play instructions, please do not script or read your responses – rather, allow the interaction to flow naturally.

When starting your role-play recording, ask your volunteer if they give permission to be included in the audio recording. The volunteer needs to agree verbally before the recording may continue.

Part 3: Wes/Wendy Evans and solicitor (Bill/Belinda Moore)

You will participate in one (1) role play that includes four (4) phone calls for a maximum of 10 minutes in total. The role play will be conducted by audio recording. You will need a volunteer to assist you in the role play.

For your volunteer, you need to select an appropriate person who can participate and meets the volunteer role criteria below. The volunteer needs to understand that this is part of your assessment.

You will not be assessed on your acting ability. You will be assessed on the criteria listed below in the Assessor feedback table. To demonstrate to your assessor that you meet the criteria, it is important that the interaction you undertake in your role play is realistic. So, while it’s recommended that you prepare in advance and follow the guidance provided in the role play instructions, please do not script or read your responses – rather, allow the interaction to flow naturally.

Part 4: Case Study 3 — Ravi and Alice Patel

In this Part, you will participate in one (1) role play for a maximum time of 5 minutes. The role play will be conducted by audio recording. You will need a volunteer to assist you in the role play.

For your volunteer, you need to select an appropriate person who can participate in the volunteer role criteria below. The volunteer needs to understand that this is part of your assessment.

You will not be assessed on your acting ability. You will be assessed on the criteria listed below the task under assessor feedback. To demonstrate to your assessor that you meet the criteria, it is important that the interaction you undertake in your role play is realistic. So, while it’s recommended that you prepare in advance and follow the guidance provided in the role play instructions, please do not script or read your responses – rather, allow the interaction to flow naturally.

Part 5: Communicating with colleagues and stakeholders

You will participate in two (2) short role plays for a maximum of 10 minutes. The role plays must be conducted by audio recording and include three (3) meetings and two (2) phone calls. You will need a volunteer to assist you in the role-plays.

For your volunteer you need to select an appropriate person who can participate in the volunteer role criteria below. The volunteer needs to understand that this is part of your assessment.

You will be assessed on the criteria listed below under the student role. To demonstrate to your assessor that you meet the criteria, it is important that the interaction you undertake in your role play is realistic. So, while it’s recommended that you prepare in advance and follow the guidance provided in the role play instructions, please do not script or read your responses – rather, allow the interaction to flow naturally.

Role play 6: Other stakeholder interactions

In your role as a mortgage broker, the ability to communicate effectively and stakeholders will play an important role in the success of a business.

In this role play, you are playing the role of either a loan administrator or a mortgage broker. You will be involved in a range of phone calls with other stakeholders common in the broking industry.

To demonstrate to your assessor that you meet the criteria, it is important that the interaction you undertake in your role play is realistic. So, while it’s recommended that you prepare in advance and follow the guidance provided in the role play instructions, please do not script or read your responses – rather, allow the interaction to flow naturally.