Certificate in Managing Occupational Health Services

Problem Solving And Influencing Skills Question.

‘You are the head of an Occupational Health team and in order to keep pace with the wider organisational policy developments, you need to introduce a change to your service delivery which is the introduction of a digital system for patient records instead of paper files. Examine and demonstrarte the role of influencing and problem solving skills in encouraging buy in and dealing with staff disengagement’.

Identified elements:

1. Access how change will affect indiiduals/the team. identify who in the team is likely to support th change and ho will be against it

2. Analyse influencing theroies (e.g. Cialdini six principes), identify which will be most appropriate in this siutation and why

3. Outline your strategy for engaging with the staff and demonstrate specially how you will use influencing skills to encourage buy in

4. Anticipate and identify what objections you might encounter and demonstrate the application of problm solving tenchniques to resolve these

5. How would you ensure continues buy in over the next twelv months