Describe ways of finding out how an individual likes to communicate.

Communicating with and completing records for individuals in a care setting

Aim

This unit is about communicating effectively and sharing information with and about individuals in a health care setting.

Outcome 1 Identify the skills needed to communicate effectively

1.1 identify the different ways that people communicate

1.2 describe ways of finding out how an individual likes to communicate

1.3 identify the skills needed for effective communication with different individuals.

Outcome 2 Describe own role in supporting individuals to communicate effectively

2.1 identify the reasons why people may find it difficult to communicate

2.2 describe ways of supporting individuals to communicate effectively

2.3 describe what should be done when communication is not effective.

Outcome 3 Agree a personal development plan

3.1 explain why information might need to be shared with others

3.2 describe the different ways that information is shared in the care environment

3.3 explain what is meant by confidentiality in health care

3.4 identify the reasons for keeping, storing and sharing records

3.5 explain how to complete records accurately.