Explain perspectives that stakeholders in health and social care have regarding quality.
Assignment - Managing Quality in Health and Social Care
Assignment title - The importance of managing quality in the age of austerity in Great Britain in health and social care sector.
Learning Outcomes -
1. Understanding differing perspectives of quality in relation to health and social care services.
1.1 Explain perspectives that stakeholders in health and social care have regarding quality.
1.2 Analyse the role of external agencies in setting standards.
1.3 Assess the impact of poor service quality on health and social care stakeholders.
2. Understand strategies for achieving quality in health and social care services.
2.1 Explain the standards that exist in health and social care for measuring quality.
2.2 Evaluate different approaches to implementing quality systems.
2.3 Analyse potential barriers to delivery of quality health and social care services.
3. Be able to evaluate systems, policies and procedures in health and social care
3.1. Evaluate the effectiveness of systems, policies and procedures used in a health and social care setting in achieving quality in the service(s) offered
3.2. Analyse other factors that influence the achievement of quality in the health and social care service
3.3 Suggest ways in which the health and social care service could improve its quality.
4. Understand methodologies for evaluating health and social care service quality.
4.1 Evaluate methods for evaluating health and social care service quality with regard to external and internal perspectives.
4.2 discuss the impact that involving users of services in the evaluation process has on service quality.
Purpose of this assignment - As a Health and Social care worker who has just been employed in the Borough Council of Tower Hamlets(LA) you are expected to have an understanding of strategies for achieving and improving quality in health and social care services within the community within your local community. Your LA has suffered regular protests by staff and family members on account of poor quality care service delivery due to frequent outbreaks of infectious diseases and has had an impact on service delivery. Your line manager, in an attempt to find a permanent solution, has requested you and other workmates to make written contributions by providing answers to the following questions.
