Managing Quality

INTRODUCTION

The concept of quality depend upon user`s perspectives. Quality is an significant component in health and social care. It is important that services provider has to provide quality of services and should also address all the requirements of external regulatory bodies (Buck,; 2011). The present report is based on Stanford Residential care home who is providing services to elderly people. This care home is not providing the quality of services. The system, policies and procedures has been explained. Along with this some factors has been discussed which suggest to improve quality of services in Stanford care home.;