Roles And Functions of Leaders And Managers For effective Management And Leadership

INTRODUCTION

Management and operations is a branch in business, which is further classified into sub specialisations, such as business administration, customer service management etc. which require a different skill set for each specialisation. It comprises of variety of business operations which ensures effective professionals – managers are present in an organisation for ensuring increase in productivity and overall performance of the workforce of the organisation. (Barrett, 2013) The operations management is a field which comprises of supervision and coordination of operations pertaining to production and manufacturing of goods. This assignment is based on management and operations related aspects in the organisation Benugo UK, which is a leading American coffee company and coffee house chain. The report elaborates on the roles and functions of leaders and managers, their characteristics, behaviours and traits which are required in effective management and leadership. The report focuses on understanding how these make a significant positive, efficient and effective contribution to an organisation at basic levels.