Unit 12 IT Technical Support And Management Assignment Help

Unit 12 IT Technical Support and Management - Pearson BTEC Level 3 Diploma in Information Technology

Learning aim : Carry out routine support and management activities on IT systems

Assignment - Supporting and managing a system

You have been working for a PC repair company as an IT technician. Your manager is branching out into the IT support and management market, providing outsourced IT support to local businesses. The company has started running the support service and several customers have already signed up.

Assignment Task 1 You need to provide evidence that you have carried out at least 6 IT support and management tasks safely and effectively such as
• User issue and fault logging
• Communication with users to resolve technical issues
• Support and repair tasks including work around solutions
• User account management
• Hardware or software installation or upgrade
• Individual device configuration
• Storage management
• Peripheral installation and/or configuration
• Software management
• Disk configuration

You also need to provide detailed evidence that you have monitored the performance of the system and optimised it to meet the client requirements for a secure system with adequate performance. This could be done for example by adjusting security settings, updating software, adjusting the operating system configuration and carrying out hardware upgrades. You should also explain how the optimisations are intended to improve performance

Your evidence should also show that you have used effective behaviours (such as time management, use of feedback from others, effective communication, leadership and responsibility) while carrying out the tasks.