HND Office Technology And Management OTM 324 Office.

Office Administration and Management II

Course main Aim/Goal:

This module is intended to further expose the trainees to general concepts, procedures and application of Office Administration and Management.

General Objectives:

1. Understand motivation as an effective tool of Personnel Management.

2. Know the different types of staff records and how to keep them.

3. Understand the characteristics inherent in human groups in an organization.

4. Understand the importance and methods of communication.

5. Understand the various leadership styles.

6. Understand the principles of insurance and the various methods of dealing with risks.

7. Know the major types of insurance companies and coverages.

8. Know and use different types of machines and equipment and methods of keeping inventory.

1.1 Define motivation and explain its importance in organizational development.

1.2 State the hierarchy of needs as propounded by Professor Abraham Maslow, Herberg, etc.

1.3 State various ways of motivating an employee. Explain the concept of motivation and its importance.

Explain the hierarchy of needs as propounded by Maslow, Herzberg e.g. physiological needs, safety needs, sociological needs, self esteem, selfactualization.