J/617/2270 Understand how to assess information and knowledge needs of an organisation.
Learning Outcome 1: Understand how to assess information and knowledge needs of an organisation.
1.1 Summarise the typical business decisions made by organisations.
1.2 Evaluate the information and knowledge needed to ensure effective decision making.
1.3 Assess internal and external sources of information required.
Learning Outcome 2. Understand communication processes in an organisation.
2.1 Report on existing processes of communication in an organisation.
2.2 Determine benefits and limitations of existing communication processes.
2.3 Justify areas of improvement for communication processes.
Learning Outcome 3. Be able to improve systems relating to information and knowledge.
3.1 Report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge in an organisation.
3.2 Recommend a strategy to improve the collection, formatting, storage and dissemination of information and knowledge.
3.3 Implement an improvement to access of information and knowledge in an organisation.
Scenario
On September 6th, Thursday, AXION Airways announced it had suffered a breach resulting in the theft of customer data. In interviews with the TV24, the company noted that around 380,000 customers could have been affected and that the stolen information included personal and payment information but not passport information. The organisation also stated very clearly that information was stolen from the AXION Airways website and mobile app. Shares of AXION Airways` parent company AAG fell around 4% as markets opened on Friday morning, hours after the airline said that their customer information "compromised" in a data theft. The company`s chairman and chief executive, Alex Cruz, said: "We are deeply sorry for the disruption that this criminal activity has caused." Speaking to TV24News, he said the online vulnerability had now been fixed after it was discovered on Wednesday and indicated compensation could be a possibility for anyone who had lost money.
Despite AXION`s quick reporting of the breach, experts think the airline could be hit by a huge fine under the GDPR, which came into place on May 25. Previously, the largest fine issued by the Information Commissioner`s Office (ICO) was 500,000. If the airline`s parent group AAG is held accountable instead, the number could be even higher.